LipaTix - Kenya's Premium Event Ticketing Platform
Buyer protection

We've got you covered.

If an event you purchased tickets for is cancelled, you're entitled to a straightforward refund.

You receive 90% of ticket value

How refunds work

Simple process, clear communication.

1

Event is cancelled

The organizer confirms cancellation, and we notify all ticket buyers.

2

Organizer communication

We coordinate with the organizer to verify and process the refund batch.

3

90% refund issued

You receive 90% of your ticket value back via M-Pesa or original payment method.

Need to request a refund?

Reach out directly — we're here to help.

Email us
info@lipatix.com
Call us
0140 137 325
WhatsApp
Chat with us
When you contact us, please include: your ticket order number, the event name, and the email or phone number used during purchase. This helps us process your refund faster.

Common refund questions

The remaining 10% covers payment processing and administrative costs incurred before the cancellation. This ensures we can continue offering reliable service to all organizers and buyers.
Once the organizer confirms cancellation and we complete verification, refunds are typically processed within 3–7 business days. M-Pesa refunds may arrive faster.
If an event is rescheduled, your ticket remains valid for the new date. Refunds for postponed events are handled on a case-by-case basis — please contact us.

Still have questions?

We respond to every inquiry within one business day.

Email info@lipatix.com WhatsApp 0140 137 325